Are you passionate about making a meaningful impact in perinatal mental health care? Here's your chance to be a vital part of FamilyWell's mission to enhance access to high-quality, equitable, and affordable mental health services for pregnant and postpartum individuals across the U.S.

If you’re interested and would like to apply, please send your CV and cover letter to: jobs@familywellhealth.com.

Background:

FamilyWell is the first behavioral health start-up to implement a perinatal collaborative care model that embeds a wrap-around mental health program directly into OB/GYN practices for pregnant and postpartum individuals. Our mission is to solve the maternal mental health crisis by increasing access to equitable, affordable, and accessible mental health care. Our specialized care team consists of social workers, coaches, therapists, and psychiatric providers in the OB provider’s clinical workflow (both in-person and virtually), ultimately becoming the behavioral health arm of the OB/GYN practice.

Role:

The Care Manager (CM) is a core member of the collaborative care team and plays a pivotal role in supporting pregnant and postpartum patients, including those who have experienced loss, within OB clinics. This role involves supporting patients in FamilyWell’s perinatal collaborative care program and ensuring high engagement and satisfaction. The Care Manager will coordinate care, track and report on patient outcomes, and facilitate necessary referrals to enhance the health and well-being of the patients. The Care Manager is also responsible for developing and maintaining relationships with their assigned partnering clinics and providers.  

• Location: Remote

• Reports to: Director of Clinical Operations

• Compensation: Three month trial period as 1099 contractor, hourly rate depends on candidate’s background and experience level. If performance metrics are met, will be considered for full-time W2 position

Key Responsibilities:

1. Patient Engagement:

• Communicate with patients through various channels (text, phone, video) to facilitate program engagement, provide reminders, and follow up on care.

2. Care Coordination and Documentation:

• Send mental health screenings, reminders, and follow-up on results.

• Facilitate outside referrals for community-based social services as clinically indicated (e.g., housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

• Update patient records in Electronic Health Records (EHRs) and communicate care plans to the clinic providers.

• Maintain a collaborative care registry provided by FamilyWell to track patient follow-up and clinical outcomes.

• Prepare and submit monthly patient progress reports in the EHR.

3. Reporting and Collaboration:

• Compose, prepare, and communicate timely patient and provider responses to questions.

• Report directly to the Director of Clinical Operations and provide regular updates on patient engagement and clinical outcomes.

• Collaborate with OB clinic staff to ensure coordinated care and support for patients.

• Develop and maintain relationships with partnering clinics and clinical teams.

• Develop and deliver monthly and quarterly presentations to partners.

Qualifications

• Required: Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health

• Strongly preferred: Master’s degree in Nursing, Social Work, Counseling, Psychology, or mental health field 

• Clinical licensure not required for this role

Key Skills

• Strong understanding of perinatal mental health conditions, treatments, and community resources.

• Excellent communication, organizational, and problem-solving skills.

• Comfortability with managing a large caseload of patients.

• Ability to engage and educate patients in a compassionate and supportive manner.

• Proficiency in using EHR systems and maintaining accurate patient records.

• Proficiency in using Google Suite.

To apply, send your resume and cover letter to jobs@familywellhealth.com.